Return Policy

Mistakes can happen, we're all human! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the process, please fill in the returns form and send the item back with the completed returns form, to the below address:

DOWNLOAD RETURNS FORM HERE

Email: operations@toolmonster.store

Address: 80 Milecross Road, Newtownards, Northern Ireland BT23 4SR, United Kingdom

Phone: +447984 157673

Defective and/or Damaged Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We do not charge return shipping on defective or damaged products. 

If your order has been delivered damaged, is unwanted or you've ordered the wrong item:

  • All return requests need to be emailed to: operations@toolmonster.store
  • Any damaged items should be reported within 24h of delivery.

In instances of customer remorse the cost of return shipping will be paid by the customer. 

Incorrectly supplied items
If you have received the incorrect item or you are missing items from your order, please inform us within 24 hours of receipt by emailing us at operations@toolmonster.store.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fee

We do not charge for restocking items.