Tool Monster ("we" and "us") is the operator of https://www.toolmonster.store)("Website").
By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Transit Time - UK
Domestically All UK orders shipped via Royal Mail 24 must be placed before 3 pm to arrive the next day but Royal Mail advises that this can be up to 2 - 4 working days in case of adverse weather or instances out of their control. If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Transit time - International
Generally, orders shipped internationally are in transit for 7 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer more specific estimate when you are choosing your courier at checkout.
Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Change of Delivery
Address or a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Tool Monster will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Military Address Shipping
We are able to ship to military addresses using Royal Mail. We are unable to offer this service using courier services. Please get in touch with us for a quote.
Out of Stock Items
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales Tax(UK & IE VAT)
Sales tax has already been applied to the price of the goods as displayed on the website.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Tool Monster encourages you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tool Monster at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. Process for parcel damaged in transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Process for parcel lost in transit. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at:
support@toolmonster.store