Mistakes can happen, we're all human! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the process, please fill in the returns form and send the item back with the completed returns form, to the below address:
CLICK HERE TO COMPLETE AND PRINT OUR RETURNS FORM
Email: support@toolmonster.store
Address:
80 Milecross Road,
Newtownards,
Northern Ireland,
BT23 4SR,
United Kingdom.
Phone: +4428 9122 8364
Defective and/or Damaged Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We do not charge return shipping on defective or damaged products.
For your responsibility ( Customer Remorse )
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping.
If your order has been delivered damaged, is unwanted or you've ordered the wrong item:
- All return requests need to be emailed to: support@toolmonster.store
- Any damaged items should be reported within 24h of delivery.
In instances of customer remorse the cost of return shipping will be paid by the customer.
Incorrectly supplied items
If you have received the incorrect item or you are missing items from your order, please inform us within 24 hours of receipt by emailing us at support@toolmonster.store.
Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking Fee
We do not charge for restocking items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
If a returned product is sent back without its original packaging, a £6.50 repackaging charge will be deducted from the refund amount.
If an order included a free product as part of a promotion and the main purchased product is returned, the value of the free product will be deducted from the refund unless the free product is also returned in its original condition.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return Condition Checklist
To help avoid delays or deductions from your refund, please make sure your return is sent back in the correct condition.
A good return should include:
- Product returned in its original box
- Product returned inside the dust bag
- Original tag still attached
- All accessories returned, including the shoulder strap
- Product returned clean and unused
- No scratches, marks, or damage to the base or body of the product
Returns that are missing packaging, tags, accessories, or show signs of use or damage may be refused, delayed, or have deductions applied to the refund.
If a returned product is sent back without its original packaging, a £6.50 repackaging charge will be deducted from the refund amount.
Customs
You are liable for ANY custom or duties payable for delivery in your home country (orders to the United Kingdom and European Union are exempt from any customs or duties when ordering from Tool Monster.)